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Free FedEx® Shipping
PRICING POLICY
Should any pricing or copy errors occur on this website, we reserve the right to correct. We
strive to maintain an accurate price representation for all products represented herein. Price
discrepancies, as the result of technical or human error, will not be honored unless: (a) we have
electronically received your payment or; (b) our customer service representative has accepted your
telephone order and provided a confirmation number.
SHIPPING POLICY
THERE IS ALWAYS FREE SHIPPING* AT Kohinoor Diamonds
Kohinoor Diamonds is proud to offer you free standard shipping* on every domestic U.S. order over $99.
Quality Control
All Kohinoor Diamonds' products are carefully inspected by our quality control team
when they are received from our vendors. They verify that each item meets the exacting
quality standards Kohinoor Diamonds has set for that product. Our quality control team will
again inspect your order prior to shipping to insure the product still meets
these standards after having been sized or custom ordered.
Order Processing
Order processing includes credit validation,
name and address verification and fraud protection screening for your security.
We also provide free quality gift wrapping and will include a gift message free
of charge if you have selected these options. Order processing also includes
ring sizing if required. Once these steps are complete, your order is ready for
final inspection and packaging.
Orders not requiring sizing or custom ordering will be processed as follows
- Orders placed before 12:00 PM Eastern Time Monday through Friday will be processed within 1-3 business day
- Orders placed after 12:00 PM Eastern Time Monday through Friday or on Saturday, Sunday or holidays, will be processed within the next 2-5 business days.
Arrival Time
Once processed, your order will be shipped out
and arrive at your designated shipping destination according to the delivery
method you selected when you placed your order. Also upon shipping, you will receive an email containing your
tracking number.
Your shipping and delivery options for in-stock items include the following:
- Standard Shipping: Standard shipping orders to U.S. continental addresses will arrive three
to four business days after being shipped from Kohinoor Diamonds. An adult
signature (over 21 years of age) is required for delivery. There is no
charge for this service on domestic orders of $99 or more. For orders under
$99, there is a charge of $10.00.
- Express Shipping: Express shipping orders to U.S. continental addresses will arrive one to
two business days after being shipped from Kohinoor Diamonds. An adult signature
(over 21 years of age) is required for delivery. This service is available
on all domestic orders for a charge of $25.
- APO/FPO Shipping: Overseas orders being sent to APO/FPO addresses will arrive within seven
to fourteen days after being shipped from Kohinoor Diamonds via USPS Priority
Mail. There is a charge of $10.00 for this service.
- Alaska and Hawaii Shipping: Orders being shipped to Alaska and Hawaii will arrive two to three
business days after being shipped from Kohinoor Diamonds. An adult signature (over
21 years of age) is required for delivery. There is a $25 charge for this
service.
- Kohinoor Diamonds In-Store Pick up: Kohinoor Diamonds is pleased to be able to offer in-store pickup of your order at
any Kohinoor Diamonds store. Simply choose your nearest Kohinoor Diamonds store location and allow 4 days for the
order to be sent to the store and ready for you to pick up. Once your order has
arrived at the store you have selected, you will receive an email confirming
that it is ready for pickup. There is no charge for in-store pickup.
Special Request and Custom Orders
- Standard sizes for most rings are size 7 for women and 10 for men. To
request a ring in any other size can add up to 5 business days to total
delivery time.
- Some ring materials, such as stainless steel, titanium or intricately
carved or engraved rings require to be specially ordered for non-standard sizes from the manufacturer. Delivery time is normally noted in the product description.
You will be reminded of this delivery time via email once you place your order.
- If you cannot find what you want among Kohinoor Diamonds' extensive online
selection, please do not hesitate to contact us at sales@kohinoordiamonds.net for any
special requests. We will attempt to accommodate your request to the best of our ability.
Kohinoor Diamonds Package Protection Policy
For insurance and security reasons and to ensure your purchase arrives
safely in your hands, Kohinoor Diamonds and its shipping partners have instituted the
following package protection policy.
- Each order is sent fully insured at no additional cost to you.
- An adult signature is required (21 years of age or over) to receive packages from Kohinoor Diamonds.
- No deliveries are allowed to P.O. Boxes
- All orders above $350 must be shipped to one of the following types of addresses:
- Your home billing address on file with your credit card company.
- An authorized alternate address that you have pre-registered with your credit card issuing bank, or
- A staffed, authorized FEDEX Center
To send your Kohinoor Diamonds purchase to a Non-Billing Address
For gift givers who want to surprise their loved one with a gift
from Kohinoor Diamonds, we want to help you maintain the surprise and get your gift where
you need it when you need it. We can ship your gift via Express Delivery to get
it there quickly for a fast-upcoming special occasion, or we can work with you
to get your order shipped to your work or other location that is not your home
billing address to help you maintain your surprise. You could also have your
item delivered to a Kohinoor Diamonds jewelry store near you for convenient pick-up.
If you will not be home to
sign for your order, Kohinoor Diamonds can ship your order to your place of work, or
another more convenient destination. Here are your many options:
- Ship to an alternate address that you have pre-registered with your credit card company
As a convenience to customers who wish to ship
valuable items to addresses that are not their home billing addresses while
still protecting against fraud, most credit card issuing banks allow their
customers to register these alternate addresses in advance. To help expedite
your order, simply call your issuing bank first before shopping from our
Kohinoor Diamonds web site or catalog and provide them with your desired alternate shipping
address.
Once you place an order for
over $350 and choose a shipping address other than your billing address, Kohinoor Diamonds
will be able to automatically confirm that your credit card or financing
company has this alternate shipping address, such as your place of work, on
file, and rapidly process your order.
- Ship to an authorized, staffed FEDEX location
If you cannot be available then you can have the package shipped to the most convenient FEDEX center so that you can sign for and pick it up at your
leisure. Find the address of the staffed FEDEX customer service center
nearest you.
Note: You may only choose a STAFFED FEDEX Center. The staffed centers will
display on the FEDEX Drop-off Locations Results page with a red square in front
of the location, e.g.
Sales Tax
Sales tax is determined by the state and zip code to which you are
delivering your order, and is calculated based on the total cost of your order.
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