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Free 15-Day ReturnsReturns, Exchanges and Cancellations
Returns, Exchanges and CancellationsKohinoor Diamonds' 15-Day No-Risk GuaranteeKohinoor Diamonds is in the business of satisfying customers.To ensure your complete satisfaction, we offer a NO RISK 15 DAY SATISFACTION GUARANTEE. How does it work?
How to Return or Exchange an Item at a Kohinoor Diamonds ShowroomFor your convenience, Kohinoor Diamonds purchases can be returned or exchanged at our showroom location listed on this web site.To return or exchange an item at a Kohinoor Diamonds showroom, simply bring it in to the nearest Kohinoor Diamonds showroom listed above within 15 days of delivery date, along with the original packaging and showroom receipt, and one of our expert associates will be happy to assist you in exchanging the item. PLEASE NOTE: Kohinoor Diamonds, Inc., headquartered in Houston, Texas, and its web site, Kohinoor Diamonds, are not associated with any other jewelry chain using the name Kohinoor Diamonds or Kohinoor Diamonds. Purchases made from Kohinoor Diamonds web site or our catalog cannot be returned or exchanged at showrooms operated by any other company. How to Exchange an Item via MailTo exchange an item via mail, you must first contact our Customer Service Center at 1-877-KOHINOOR 9am-5pm ET within fifteen days of delivery to discuss your exchange.How to Return an Item via MailTo return an item via insured carrier, send your insured package within fifteen days of delivery containing the original sales receipt or copy, and the merchandise in new, unworn, unused condition, including all original parts and packaging. All items will be inspected to verify the item was unused. Watches that have had links removed for sizing must be returned with all original links. All instruction manuals must be included.Packages should be sent via insured carrier service to the following address: Kohinoor Diamonds Kohinoor Diamonds' Diamond Trade-in PolicyFor up to fifteen(15) days after the delivery date from a Kohinoor Diamonds showroom, web site or catalog, Kohinoor Diamonds' diamond jewelry may be exchanged for Kohinoor Diamonds merchandise of equal or greater value.Please contact our customer service department at 1-877-KOHINOOR or a showroom employee for clarification of any of the return and exchange policies outlined here. Order CancellationIf you'd like to cancel or change an unprocessed catalog or web site order for any reason, please call toll free 1-877-KOHINOOR as soon as possible or email us at sales@kohinoordiamonds.net. We'll do everything we can to accommodate your request.If your order has been shipped, it cannot be canceled. But you may simply return the order according to our 15-day money back return policy. |
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