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Kohinoor's Privacy Policy & Terms of UseLast updated on: 02-14-2009 Kohinoor Diamonds, offers customer-friendly policies designed to afford you a most secure and safe shopping experience. Click on PRIVACY and TERMS OF USE for the details, or simply scroll down.
Privacy PolicyYour privacy is important to us. To best serve your shopping needs, we endeavor to provide products, services, and offers of value to you. We are able to present meaningful offers to you through the information we collect from our interactions with you, from other customers, and from other parties. Kohinoor Diamonds has procedures in place to ensure that your personal information is handled in a safe, secure, and responsible manner. Our Privacy Policy addresses the following questions:
Our Terms of Use include:
Who is Kohinoor Diamonds?Founded in 2005, Kohinoor Diamonds is a leading full-service jewelry retailer, with a location in Houston, Texas, and an ecommerce web site, www.kohinoordiamonds.com, serving customers across all 50 states and those stationed abroad at APO/FPO addresses. PLEASE NOTE: Kohinoor Diamonds, is not associated with any other jewelry chain or store using the name Kohinoor Diamonds or Kohinoor Diamonds Jewelers. What Information Does Kohinoor Diamonds Collect? Kohinoor Diamonds collects information you provide to us to serve your needs. For example, if you place an order, or simply register on our site, you will provide to us your name, address, email address, phone number and credit card information. Of course, if you are placing an order, you will need to know the product(s) you wish to purchase. Kohinoor Diamonds also collects information you voluntarily submit when participating in one of our various services, promotions, programs or surveys. From your transactions and other interactions with us, we obtain information concerning the specific products or services you purchase or use. Kohinoor Diamonds also receives information about you from other companies, including, but not limited to information on your creditworthiness for private label credit card offers and products you may be interested in purchasing. Kohinoor Diamonds is a highly ethical company and requires the highest standard of conduct from our employees and business partners. As members of the Jewelers of America and other distinguished industry organizations, we adhere to the Direct Marketing Association's Guidelines for Ethical Business Practice, Shopping and Consumer Rights and the DMA's Privacy Promise. How Does Kohinoor Diamonds Use The Information Collected?Kohinoor Diamonds may use the information collected as follows:
What Information Does Kohinoor Diamonds Share with Others?Affiliated Partners: Kohinoor Diamonds may share the collected information with affiliated partner companies and licensees in order to deliver contractually designated products and services. For example, in some cases we may use service provider partners to help us perform some of these tasks, including, but not limited to, processing or fulfilling your orders or performing customer service, business analyses or quality control (e.g., we use UPS to deliver most of our packages to our customers), and consequently we may share your contact information with these service providers. In such cases, we will require these service providers to enter into agreements with us regarding the confidential handling of your information. We may also provide your contact information to your credit card issuer or to credit card processors for their purposes in processing your order. When you make a purchase through the Kohinoor Diamonds.com web site, or register with the Kohinoor Diamonds.com web site, you will provide us with an email address where we, or these service providers, may contact you for the purposes described in this paragraph. Legal Disclosures: In the highly unlikely event Kohinoor Diamonds is required to disclose customer information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws, Kohinoor Diamonds will make such disclosure. In the event the ownership of all or a part of a business within Kohinoor Diamonds Jewelers were to change, customer information pertinent to that business's operations would likely be transferred to, or licensed for use by, the new owner. Third Party Offers: If Kohinoor Diamonds chooses to offer you selected third party products and services that we think would be of benefit to you and you accept the offer, Kohinoor Diamonds would supply this third party firm with just the personal information necessary for this partner to deliver the offer, product or service to you.
Does Kohinoor Diamonds use Third-Party Advertising?Kohinoor Diamonds may share web site usage information about visitors to our web site, who have received a targeted promotional campaign, with a reputable third-party advertising or marketing company for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third-party advertising or marketing company may note some of the pages you visit on our web site through the use of pixel tags (also called clear gifs). This information is not shared outside of this arrangement. How To Access And Correct Information Collected?You can update or correct your name, address, telephone number or email address for the Kohinoor Diamonds.com web site or Kohinoor Diamonds catalog at any time by visiting our website and clicking on the My Info link at the top of the page and then completing Register/Login. To view or correct any of this information, you may also call us at 1-877-KOHINOOR Monday thru Friday from 9am to 6pm central time or writing us at: Kohinoor Diamonds How Can I Opt Out Of Receiving Further Communications From Kohinoor Diamonds?How to Be Removed from a Paper Catalog Mailing ListYou can contact us by mail, phone or email at the address or phone number above. We will make every effort to implement any choice you make as soon as possible, but you should allow approximately three months for mailing change requests to be fully implemented due to lead times with external vendors on printed materials. How to Unsubscribe from the Kohinoor Diamonds.com Email NewsletterYou may click on the Unsubscribe link on any promotional emails you receive from Kohinoor Diamonds. You can contact us by mail, phone or email at the address or phone number above. Once you have unsubscribed, you will be removed from receiving future email solicitations, apart from those that have already been processed before this request was received. Note that unsubscribing from promotional emails will not affect your receipt of order status emails which will still be provided to you after purchasing online at Kohinoor Diamonds.com. Are Kohinoor Diamonds Credit Cards Available?No, not at this time. But we are researching this for the future. Does Kohinoor Diamonds Send Unsolicited Promotional emails?No. Kohinoor Diamonds only sends marketing email offers to customers who have explicitly requested them. To request occasional promotional email offers, notifying you of special deals, web-only offers, product previews, and in-store events for stores near you, you may sign up for Email Offers on this web site, or call, fax or write to us at the address listed above. To remove your name from any email offer list, click the unsubscribe link in any of our marketing emails you receive, login to My Account under the My Info section of Kohinoor Diamonds.com, or contact our Customer Service Center. Registered web site users who have purchased from Kohinoor Diamonds.com will receive standard order status communications, such as order confirmation, shipping dates, etc. via email at the registered email account the user has designated. Your choice to opt-in or opt-out of promotional emails will not affect the order status and registration service. How Does Kohinoor Diamonds Safeguard the Information Collected?Kohinoor Diamonds protects against unauthorized disclosures by limiting access to only those Kohinoor Diamonds' employees who need the information to do their jobs. Kohinoor Diamonds employees are trained about their responsibility to protect our customers' privacy. We limit the information we provide to outside companies to only the information we believe is appropriate to enable them to carry out their responsibilities under our contracts or to offer you products and services we think might be of interest to you. We contractually require that the information provided be used only for the specifically authorized purpose and that its confidentiality be maintained. Is My Online Transaction Secure?Yes. It is very secure. The use of the latest cutting edge technology ensures that your shopping experience will be safe and secure. We encrypt your personal information, including your name, address, and credit card number when transmitting over the Internet using Secure Socket Layer (SSL) security software. We constantly update our security procedures and enhance our site to meet the very latest encryption standards. All of your sensitive information is scrambled before, during and after your order is placed on our site.
You may notice an unbroken key PLEASE NOTE THAT NORMAL E-MAIL (such as using the "Contact Us" form on Kohinoor Diamonds.com or sending an email via your home email service) IS NOT ENCRYPTED AND THUS IS NOT A SECURE MEANS FOR TRANSMITTING CREDIT CARD INFORMATION OR ANY PERSONAL INFORMATION YOU WISH TO KEEP PRIVATE AND SECURE. Does Kohinoor Diamonds Use HTML Cookies?Kohinoor Diamonds uses HTML cookies to enhance the browsing and shopping experience on the Kohinoor Diamonds.com web site. Cookies are small files or records that we place on your computer's hard drive to collect information about your activities on the Kohinoor Diamonds site. There are absolutely no personally identifiable pieces of information stored anywhere in these cookie files, and they are used solely by Kohinoor Diamonds to enhance your shopping experience and to allow us to serve you better in the future. These cookies transmit information back to the Kohinoor Diamonds web site computers; these computers are, generally speaking, the only computers which are authorized to read such information. The information captured makes it possible for us (i) to speed navigation, keep track of items in your shopping cart, and provide you with custom tailored content; (ii) to remember information you gave to us so you don't have to re-enter it each time you visit the Kohinoor Diamonds site; (iii) to monitor the effectiveness of some of our marketing email campaigns; and (iv) to monitor total number of visitors, pages viewed, and the total number of visitors served. Most people do not even know that cookies are being placed on their computers when they visit the Kohinoor Diamonds.com site or most other web sites because web browsers are typically set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can turn off cookie acceptance altogether. Note that if you refuse cookies, you will be unable to order from the Kohinoor Diamonds.com site using the Shopping Cart. You will still be able to browse our selection, but the order process requires that your Web Browser be set to allow cookies. Moreover, by not allowing cookies, your overall Internet browsing experience could be adversely affected. Does Kohinoor Diamonds Aggregate Information?Kohinoor Diamonds Jewelers has carefully selected a company, Coremetrics, that will assist us in better understanding your use of our site. Coremetrics collects information on our site through first-party data collection by placing cookies on your computer. The information that is collected through these cookies educates us on such things as search engine referral, how you navigate through our site, responses to email offers, unique visitor identification, and product browsing and purchasing information. Kohinoor Diamonds does not allow Coremetrics to collect credit card, username or password information. The information that is collected by Coremetrics is analyzed by Coremetrics and is sent to Kohinoor Diamonds.com through a secure web connection. The analyzed data will allow for Kohinoor Diamonds.com to better understand your interests and needs in our web site and how to better serve those interests and provide you with more personalized product offerings. Our contract with Coremetrics prohibits them from using any of the data collected on our site for any other purpose or match it against any other information in its possession. Coremetrics is required to maintain all information collected and its analysis in confidence. As a visitor to Kohinoor Diamonds.com, you have the choice to deactivate the ability of Coremetrics to analyze your browsing and purchasing behavior on our site. You may also choose to continue to benefit from the improved shopping experience that the Coremetrics analysis allows us to provide to you, but you may still maintain anonymity. What is Kohinoor Diamonds' Policy With Respect To Data Collection From Children?Kohinoor Diamonds does not knowingly collect any personal information from children under the age of 13 on our web site. For more information on laws protecting children's privacy online, visit the US Federal Trade Commission's web site on the 1999 Children's Online Privacy Protection Act (COPPA) at http://www.ftc.gov/privacy/privacyinitiatives/childrens.html. Whom Do I Contact If I Have Additional Questions Or Concerns About This Policy?If you have any questions or concerns about Kohinoor Diamonds' privacy policy, please click here for Kohinoor Diamonds' contact information to reach our Customer Service Center by phone, email, live chat or postal mail. For more information on privacy in general, please visit the US Federal Trade Commission's site on Privacy Initiatives at http://www.ftc.gov/privacy/index.html or the Electronic Privacy Information Center, http://www.epic.org/, a public interest research center clearinghouse for privacy issues. Will this Privacy Policy ever change?Yes. This policy may be modified from time to time. You are encouraged to review this policy on a monthly basis. TERMS OF USEPLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE. By using this site, you signify your agreement to these terms of use. If you do not agree to these terms of use, please do not use this site. This site is owned and operated by Kohinoor Diamonds ("Kohinoor Diamonds"). Kohinoor Diamonds reserves the right, at its sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such changes and/or modifications shall become effective immediately upon the posting thereof. Please review the terms and conditions periodically. Your continued use of the site following the posting of changes and/or modifications will constitute your acceptance of the revised terms and conditions. ACCEPTABLE USESYou may use this site for legitimate shopping purposes only. You may not harm the site in any way or otherwise use the site in any improper manner, including, but not limited to hacking into the site's systems, spoofing or faking email headers or slowing or stopping the functionality of the site. In the event you register and/or purchase product, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide any information that is untrue, inaccurate, not current or incomplete, or Kohinoor Diamonds suspects, for any reason, that such information is untrue, inaccurate, not current or incomplete, Kohinoor Diamonds, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the site. You will create a password and account designation upon completing the registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Kohinoor Diamonds of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Kohinoor Diamonds will not be liable for any loss or damage arising from your failure to comply with this paragraph. RESTRICTIONS ON USE OF MATERIALSThis site contains copyrighted materials, trademarks and other proprietary information, including, but not limited to, text, photos, graphics including product images, logos, and graphical "look and feel" user interface, web site information architecture, functional site features and layout, the worldwide rights to which are owned by Kohinoor Diamonds, its related entities, and its licensors or licensees. You may not use, copy, publish, upload, post (to a bulletin board or otherwise), transmit, distribute, or modify any contents of this site in any way, except that you may download one copy of such contents on any single computer for your personal, non-commercial use only, provided you do not alter or remove any copyright, trademark, author attribution or other proprietary notices and legends. DISCLAIMERThis site and all materials contained on it are distributed and transmitted on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including, without limitation, warranties of merchantability or fitness for a particular purpose. Kohinoor Diamonds does not warrant that: (a) the contents of this site will be accurate, reliable or error-free, or that any errors in such contents will be corrected; (b) that this site or the server that makes it available are free of viruses or other harmful components; or (c) that your use of this site will be uninterrupted. In addition, from time to time on Kohinoor Diamonds.com we provide links to third party sites as a service to our customers. When you click on these external links, you will bring up a window or be sent to a third party web site that is not Kohinoor Diamonds.com. Kohinoor Diamonds does not verify, validate, warrant or endorse any product or information found on any third party site. LIMITATION OF LIABILITYUnder no circumstances and under no legal theory (including, but not limited to, negligence) shall Kohinoor Diamonds be liable to you or any other person for any damages, whether direct, indirect, special, incidental, consequential, punitive or otherwise that result from, arise out of, or are in connection with the use of or access to, or the inability to use or access, this site or its contents, or third party sites linked to from Kohinoor Diamonds.com, even if Kohinoor Diamonds has been advised of the possibility of such damaged links. This site may provide, or third parties may provide, links to other world wide web sites or resources. Because Kohinoor Diamonds has no control over such sites and resources, you acknowledge and agree that Kohinoor Diamonds is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Kohinoor Diamonds shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. INDEMNIFICATIONYou agree to indemnify, defend, and hold harmless, Kohinoor Diamonds, its affiliates, parents, and their respective officers, directors, employees, agents, licensors, representatives, and third party providers to the Site from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of this agreement by you. Kohinoor Diamonds reserves the right to assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with Kohinoor Diamonds in asserting any available defenses. SUGGESTIONSPlease note that any suggestions, materials, ideas or comments submitted to Kohinoor Diamonds shall be deemed not confidential. You hereby grant Kohinoor Diamonds an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments (other than your name) for any purpose whatsoever. JURISDICTION AND GOVERNING LAWThis site is controlled and operated by Kohinoor Diamonds from its offices in the State of Texas, United States of America. Although this site can be accessed from other locations, by accessing this site you agree that these terms of use shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to its conflicts of law principles. You also consent to personal jurisdiction in the City of Houston and State of Texas for any dispute arising hereunder. This Site is intended for residents of the United States only. No software from this Site may be downloaded, exported or re-exported in violation of any law including, without limitation, to countries that are subject to U.S. export restrictions. TERMINATIONAll of these terms of use are material. Upon any breach by you of any such term, your right to access, download and otherwise use this site, all materials obtained from this site and all copies thereof shall immediately terminate. OTHER TERMSIf any of these terms of use is unlawful, void, or for any reason unenforceable, then that term shall be deemed severable from the other terms and shall not affect the validity and enforceability of any remaining terms. These terms of use constitute the entire agreement between Kohinoor Diamonds and you relating to the subject matter herein. Kohinoor Diamonds shall have the right to change or modify these terms of use at any time. |
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